Refund & Cancellation Policy
Last updated: May 18, 2026
Non-Refundable Services
Due to the nature of digital marketing, SEO, branding, and development services, all payments made to The Required Solutions are non-refundable once work has commenced.
Service Cancellation
Clients may request cancellation of services at any time by providing written notice via email or text message at least fifteen (15) days prior to the next billing cycle. If cancellation is requested during an active service month, no partial or prorated refunds will be issued.
Cancellation Fee
If proper cancellation notice is not provided, the client may be charged a cancellation fee equivalent to one month of service. Upon cancellation, all future recurring billing will be discontinued accordingly.
Client Responsibility
Refunds or reimbursements will not be provided if the client fails to follow or approve The Required Solutions’ recommended SEO strategies, optimizations, or implementation processes.
Unauthorized Changes
Refunds will not apply if the client independently modifies website content, website structure, Google Business listings, or SEO configurations during the active service period.
Third-Party Agency Involvement
Refund eligibility becomes void if the client hires another marketing or SEO agency while under contract with The Required Solutions.
Access & Approvals
Clients are responsible for providing all required access, credentials, approvals, and technical support necessary for successful project execution.
Website Availability
No refunds will be issued if the client’s website remains inactive, inaccessible, suspended, or technically malfunctioning during the service period.
Design & Development Projects
For website design, branding, or development services, refunds will not be issued once the client has approved the mock-up, design concept, or when the project enters the development or testing phase.
Special Promotions
Special promotional packages, limited-time offers, and event-based marketing services are strictly non-cancelable and non-refundable. These services require a minimum thirty (30) days written notice for withdrawal consideration.
Inactive or Delayed Projects
Projects that remain inactive, paused, or on hold for more than thirty (30) consecutive days due to client delays, lack of communication, or pending approvals will not qualify for refunds or reimbursements.
Chargebacks & Payment Disputes
By purchasing our services, the client agrees not to initiate unjustified chargebacks or payment disputes for services already delivered or actively worked on.
Dispute Documentation
In the event of a chargeback or merchant dispute, The Required Solutions reserves the right to submit all relevant documentation, communication records, completed work evidence, invoices, agreements, and this policy to the respective financial institution or payment processor.
Policy Acceptance
By purchasing or continuing to use any services provided by The Required Solutions, the client confirms that they have read, understood, and agreed to this Cancellation & Refund Policy in full.